Find All-Encompassing IT Support Services at Jainya Tele Enterprises
The goal of IT support services is to make sure that your business apps and IT infrastructure stay safe, work well, and change as your business does. The service covers a lot of different areas, from giving advice to tracking, fixing problems, and making things run more smoothly.

Consulting support
Get a third-party viewpoint on any IT-related issue you find hard to solve. We can audit an IT infrastructure component or IT process in question, investigate the matter of concern, and provide a detailed action plan for issue resolution.

L1 help desk
Your clients or employees may encounter a straightforward software issue that disrupts their work routine or degrades the user experience. Our L1 engineers are capable of promptly addressing user enquiries and requests in order to restore user convenience.

L2 help desk
Our team of software and infrastructure management engineers will provide assistance when our initial line of support is unable to do so. They address intricate issues that necessitate further investigation and prioritise the prevention of their recurrence rather than their resolution.

L3 help desk
You gain access to a team that provides assistance with business-critical IT activities, such as software development and evolution, cross-system or cloud migrations, software and network rearchitecting, or server virtualisation.

Cloud management
We ensure the availability and high performance of your cloud-hosted infrastructure and applications, as well as reasonable costs, by monitoring and perpetually optimising your cloud resource consumption. We assist you in the expansion of your cloud portfolio by providing the most suitable and effectively implemented solutions when new business plans and requirements arise.

Managed cybersecurity
We employ a comprehensive approach to your cybersecurity posture. Rather than installing standalone security tools and unavoidably leaving gaps, we will analyse your IT infrastructure and processes and unfold a security environment that covers all possible entry points of security threats.

Infrastructure management
This service option is the most suitable for those who wish to delegate the entire IT support function to a single vendor. Our cross-functional support team will ensure the security and functionality of your network, business systems, servers, data storage, and all other infrastructure components.

Application management
We do not merely monitor key performance indicators for your business applications to address slowdowns and malfunctions. We gain an understanding of your software and its objectives in order to enhance and optimise it with new functionalities and capabilities that are beneficial.
Scope of IT Components We Address
The purpose of information technology (IT) support is to minimise IT costs and ensure the continuity of IT workflows. Jainya Tele Enterprises, an IT support services company with 17 years of experience in infrastructure and help desk support, guarantees the continuous enhancement of your IT processes.
From daily monitoring and administration to long-term continuous optimisation and evolution, we can manage all of your IT infrastructure components.

Why Choose Jainya Tele Enterprises As Your IT Support Company
- 35 years of experience in information technology.
- 17-year experience in help desk and application support.
- 16 years of experience in ITIL-compliant IT service management.
- Partnerships with Microsoft, AWS, ServiceNow, Oracle, Adobe.
- 750+ professionals on board.
- Ability to bring value in every project, as proved by the prestigious Global Outsourcing 100 listing.
- 1,400+ happy clients worldwide: from North America and Europe to Australia and Singapore.
- ISO 9001-confirmed quality management system rooted in quality-oriented company processes and policies, value-driven approach to collaboration and result-oriented people.
- Safety of the customers’ data we access ensured by the ISO 27001-certified unfailing security management system.
- Broad time zones coverage: from GMT -9 in North America to GMT +13 in New Zealand.
We Support the Following Communication Channels
We provide a variety of ticket submission scenarios for on-demand support models, which are typical for L1–L2 help desks:

User self-service portals

Service desk software


Phone

Instant messaging

Social media
What IT Support Services Provide
Multi-level system for handling incidents:
- L1. A group that helps users.
- L2. A group of tech help people.
- L3: A group of software workers.
Detailed explanations of the IT infrastructure and how things work:
- Set of rules for handling tickets, changes, and incidents, as well as CI/CD processes.
- Maps of networks.
- Database for managing configurations.
- Plan to improve infrastructure.
Training resources that users can use on their own:
- Articles for the knowledge.
- FAQs.
- Guides for users.
Improvements in user happiness and adoption:
- UX tracking and testing.
- Questionnaires and studies of the user experience, along with ideas for how to improve CSAT based on the results.
Assessments of regulatory compliance
- Using PCI DSS, HIPAA, and other standards to measure your IT system.
- Plans to close compliance gaps.
Regular reporting that is clear:
- Reports on service level.
- Reports on maintenance.
- Reports on health checks.
- Reports on security assessments.
- Reports on incidents with an analysis of the root reason.
Competitive Traits of Jainya Tele Enterprises’s IT Support Services

Analyses of whether IT help projects are possible
We look at the total cost of ownership (TCO) and return on investment (ROI) of the assets we'll be supporting before we start supporting them. This helps us figure out how much these financial numbers will improve once we start supporting them.

Service that gets results and clear reports
Regular reports with clear metrics for strict compliance with service level objectives show our business IT support actions and service quality. These KPIs are what we use:
- Implemented change requests.
- The stack of change requests is still there.
- Making sure that key partners are happy.
- Users are happy.
- Application is available.
- Mean Time to Recovery, or MTTR.

Focus on working together for a long time
We think that long-term IT support is good for both the customer and the IT support provider. This is because a longer service term means fewer transition and integration steps for the customer and well-tailored work routines for the support team.
Get help from a team that knows your industry
We've worked with businesses in more than 30 different fields. The following are the areas where we are most knowledgeable.
Advantages of effectively organised IT support for businesses are as follows:
50%
IT support costs
-20%
cloud costs
99.96-99.99%
app availability
+20-40%
user satisfaction
-10%
app issues